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shipping policy
If you place an order on Friday-Sunday your order will be shipped Monday-Wednesday.
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY.
***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.
Questions regarding orders must be sent to freese@ladyfreese.onmiscosoft.com. Please include name, order number.
We are responsible for all purchases until it reaches the Post Office. After that, it is out of our control. Please contact USPS and file a claim if your shipping is lost, stolen, missing and or damaged in transit. We are not responsible.
INCORRECT SHIPPING INFORMATION
If a package is returned to Freese Beauty due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Freese Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES
Freese Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Freese Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
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